100 West Pine St., Coshocton, OH 43812 • 740-622-1944 • Toll Free: 888-622-1944
A Glass Tradition in Coshocton Since 1952 • Hours: Monday - Friday 8 AM to 5 PM
Q. What is a shaded windshield?
A. The shade is a band of darker blue, green, or gray across the top of your windshield.
Q. Why does a side view mirror for my vehicle have to be ordered?
A. The mirror needs to be ordered because it is a special type of mirror that lets light pass through so that the sun doesn't reflect back into the line of vision. Also, the passenger mirror is curved to offer a wider field of vision.
Q. What part of my insurance covers automobile glass breakage?
Q. Why is a deposit required?
A. It is our policy to require a deposit on any glass that is being specially ordered for you.
Q. Is there a standard size or thickness of insulated units for windows and/or patio doors?
A. There is no standard size or thickness for windows or patio doors, the insulated units are specially made to fit your window or door frame.
Q. Do insulated units come with a warranty?
A. Yes, the insulated units come with a warranty unless otherwise noted. The warranty for insulated units is 10 years, and for insulated units with muntin bars or a grid inside the glass is 5 years. The warranty covers seal failure as indicated by moisture buildup between the glass panes. The warranty only covers the cost of a new insulated unit, but does not cover any installation charge. The warranty does not cover glass breakage.
Q. What is the average lead time for insulated units to be produced?
A. The average lead time is 7-10 business days, keep in mind if the unit breaks during production it may take a little longer to get your unit.
Q. Why can't the "low-e" coating on replacement insulated units be guaranteed to match the "low-e" coating on the existing windows?
A. The "low-e" is not guaranteed to match because there are many different coatings available and not all suppliers or manufacturers carry the same coatings. The coating that is on the existing windows may have also been discontinued or replaced with something similar but not an exact match. We will do our very best to match the new "low-e" coating with the existing coating.
Q. Are all insulated units replaceable?
A. For the most part yes, however we sometimes run into window frames that are glued together around the glass and in that case these units would not be replaceable.
Q. What is the labor rate?
A. Our labor rate is $50.00 per man per hour. The time starts when our technician leaves the shop and stops when the technician returns to the shop.
Q. Is an appointment needed for windshield replacement?
A. Yes, since there are so many different windshield options we are unable to stock all of them. We will have to order the new windshield for your vehicle.
Q. Are Saturday appointments available for auto glass replacements?
A. Yes, once a month at our Newark location only.
Q. Is mobile service available? Is there an extra charge?
A. Yes we do offer mobile service and there is no charge, however in the case of rain our technicians need a garage to work in and in the case of temperatures below 40 degrees our technicians need a heated garage to work in. We have these requirements to ensure the best performance from our urethane.
Q. Is there a warranty on windshield repairs and replacements?
A. Yes, the warranty for a windshield repair is against the chip cracking out from the spot where we repaired it. If that happens we will credit the customer or insurance (whoever paid) for the price of the repair towards a windshield replacement. Replacements come with a 2 year warranty against leakage. Rust on the pinchweld prohibits our ability to offer a warranty, if there is rust on the pinchweld of your vehicle you will be informed at the time of installation.
Q. Do you give estimates and how much are they?
A. We offer free estimates.
Q. Can you replace only one pane of glass in my double pane window?
A. No, the whole unit needs to be replaced.
Q. What is the different between annealed and tempered glass?
A. Tempered glass is annealed glass that has been heated to a high temperature then quickly cooled making it four times stronger than annealed glass, tempered is considered a safety glass because when tempered is broken it breaks into lots of smaller pieces instead of big shards reducing the chance of a serious cut. Tempered glass cannot be cut or altered once it has been made.
Q. What is the difference between single strength (SSB) and double strength (DSB) glass?
A. Single strength glass is 3/32" thick and is most commonly used in picture frames. Double strength is 1/8" thick and stronger than single strength so can be used in many more applications.
Q. What is a radius corner for glass and mirror?
A. A radius corner means we would round the corner of the glass or mirror instead of having a square corner. This is typically done if there is a chance someone could bump into the square corner and get injured.
Q. Do you rescreen screens? What type of screen materials do you have?
A. Yes, we do rescreen and also build new screens. We offer aluminum screen and fiberglass screen.